Privacy Policy

1. Introduction

This Privacy Policy describes how RootedAI ("we", "our", or "us") collects, uses, and protects information obtained through our websites, applications, and communication services, including SMS notifications sent through our platform.

We are committed to protecting your privacy and ensuring transparency regarding how your information is handled.

2. Information We Collect

We may collect the following types of information when you interact with our services:

Personal Information

• Name
• Email address
• Phone number
• Appointment or booking details
• Service request information

Technical Information

• IP address
• Browser type
• Device information
• Website usage data and analytics

Communication Information

If you opt to receive SMS notifications, we may collect and store:

• Your phone number
• Message delivery status
• Communication preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide requested services such as bookings, scheduling, and order processing
• To send service-related SMS notifications such as appointment confirmations, reminders, and status updates
• To communicate important information related to your account or service requests
• To improve website functionality and customer experience
• To maintain the security and reliability of our systems

SMS notifications sent through our services are strictly transactional and service-related.

4. SMS Communications

By providing your phone number through our website, booking system, or service forms, you consent to receive transactional SMS notifications related to your requests or bookings.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Booking updates
• Service status notifications

Message frequency may vary depending on your interaction with our services.

Standard message and data rates may apply.

Users may opt out at any time by replying STOP to any message.

5. Data Sharing and Third Parties

We do not sell, rent, or share personal information with third parties for marketing purposes.

Information may only be shared with trusted service providers when necessary to operate our services, such as:

• SMS communication providers
• Secure hosting infrastructure
• Payment or scheduling platforms

These providers are contractually required to protect your information and may only use it to perform services on our behalf.

6. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration.

While no system can guarantee absolute security, we follow industry best practices to safeguard the information we collect.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services to users
• Maintain service records
• Meet legal or regulatory obligations

Information is securely deleted or anonymized when no longer required.

8. Your Privacy Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data

To make a request, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements.

Any updates will be posted on this page with an updated effective date.

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

11. SMS Compliance Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.